Returns & refunds

Report any of the following within 30 days of delivery and we will send a replacement or refund you in full — your choice. You keep the original item; there is nothing to post back.

• A printing fault — misaligned, faded, cracked or wrong colours.
• Damage in transit, including a damaged or opened parcel.
• The wrong item, wrong size or wrong colour compared with your order.
• A manufacturing defect in the garment itself — seams, stitching.

Email sovereign.interactive7@gmail.com with your order reference and a photograph of the problem. The photo is the whole process — it lets us file the claim with the print facility, and it means you are not asked to package anything up or visit a post office.

Tracking should reach you within 8 business days. If a parcel is confirmed lost in transit, or tracking has clearly stalled, write to us and we will reprint and reship at no cost. Parcels marked delivered but not received are worth reporting too — those are usually recoverable.

Occasionally an order cannot be sent to production — a print facility rejects it, or something fails between your payment and the press. When that happens we refund you in full, including shipping, to the card you paid with. Nothing is printed and nothing is owed.

You do not need to chase us for it, though you are always welcome to write. We would rather you heard it from us first.

We do not accept change-of-mind returns. Each item is printed individually once you order, so a returned piece cannot go back into stock and has no second buyer — accepting those returns would mean destroying the garment.

That includes ordering the wrong size. Please check the size guide on the product page before buying; if you are between sizes or unsure, email us first and we will help you choose. We would much rather answer a question than see you stuck with something that doesn't fit. And if you spot it straight after ordering, say so — see Cancelling an order below, because nothing is lost until the press starts.

Normal wear, washing damage, and alterations after delivery also fall outside this policy. Garments last considerably longer washed cold and inside out.

Contact us as soon as possible and we will cancel and refund in full if production has not begun. Orders wait about a day before they go to the press, so there is usually room to catch one — but that window is real and it closes, so please write as soon as you know rather than sleeping on it.

Refunds go back to the original payment method through Stripe. Once issued, funds typically appear within five to ten business days, depending on your bank — that final leg is out of our hands.

Where an entire order is refunded, the shipping charge is refunded with it.

Every claim starts at the same place: sovereign.interactive7@gmail.com. Include your order reference — the twelve-character code on your confirmation page and receipt — and we will come back to you.